Published complaints
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Complaints matching the selected filters
Operations analytics
Consumer Complaint Operations Dashboard
Explore all published CFPB checking and savings complaints received in 2025. Filter the data to find patterns worth investigating.
Population
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Period
Jan–Dec 2025
Product
Checking or savings account
Source
CFPB public database
Filters
Filter complaints
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Responses marked not timely
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Based on the CFPB timely-response field
Closed with reported relief
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A CFPB response category, not a performance score
Leading issue share
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Largest category within the selected complaints
Trends
Complaints and late responses over time
Compare monthly complaint volume with responses marked not timely.
Complaints received by month
Count of published complaints by received month
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| Month | Complaints |
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Responses marked not timely by month
Count and share from the CFPB timely-response field
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View chart data
| Month | Not timely |
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Drivers
What is driving complaint volume?
Compare the issues and issue details behind the selected complaints.
Leading complaint issues
Share of complaints matching the selected filters
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View chart data
| Issue | Complaints |
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Reported relief by issue detail
Share of complaints marked closed with relief
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View chart data
| Issue detail | Reported relief |
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Detail
Issue details
Compare complaint volume, responses marked not timely, and reported relief.
Highest-volume issue details
Published complaint and response totals
| Issue detail | Complaints | Share | Not timely | Reported relief |
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Monthly response detail
Responses marked not timely in the selected view
| Month | Complaints | Not timely | Not-timely rate | Reported relief |
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About the data
What this dashboard includes
Data
All published 2025 checking and savings complaints. Every chart and table responds to the same filters.
Privacy
Narratives, complaint IDs, ZIP codes, and company response text are excluded. No individual complaint is displayed.
Limits
Complaint counts do not adjust for company size or product usage. Issue labels are intake categories, not confirmed causes.