Ask Once, page 2 · Back to the inbox

What to write next

These are the questions that 3 or more different accounts asked when no help page answers them, ranked by how many accounts asked, not how many emails. Each one has a draft help page and a short video plan. Turn on "Pretend this page exists" to rerun the same rules with that page added and see how many emails would then get a drafted reply.

Result

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Still watching, not a repeat yet

Questions I'd want answered

  1. Who writes help pages today, and how often do they change?
  2. Do customers watch the videos, or skim the steps?
  3. Which reply does someone retype every week?